UK Delivery

All orders are sent via 1st or 2nd class Royal Mail and are dispatched within 1 – 3 business days. Business days do not include Saturday, Sunday or Bank Holidays. All timescales are indicative only. Delivery costs are as follows –

1st Class Royal Mail
Orders up to £6Orders £7 – £16Orders £17 – £34Over £35
£1.50 delivery£2 delivery£3 deliveryFREE
2nd Class Royal Mail
Orders up to £6Orders £7 – £16Orders £17 – £34Over £35
£1 delivery£1.50 delivery£2.50 deliveryFREE

If you require something sooner please get in touch via our contact page before making your purchase.

Please note that we will only send items to the shipping address provided in the must dash illustration shop checkout page. Please double check and make sure that this is an up to date address.

Festive Period 2020

Please note that the above delivery times are all estimates. Currently Royal Mail are experiencing unprecedented levels of deliveries and as such please expect your delivery to take longer than the stated time frames. must dash illustration is not liable to any delays caused by delivery companies. Please check the service update section at www.royalmail.com for up to date information on current Royal Mail delivery times. Our final postage dates for 2020 are as follows –

2nd class postage Mon 14th Dec

1st class postage Mon 14th Dec

European postage Fri 11th Dec

Interanational postage Fri 4th Dec

Local Pickup

Due to the current pandemic, and the current issues with s Royal Mail backlog, we are offering a local pick up service. We are located in G42 Glasgow so if you would like to pick up your order please specify this when selecting your shipping. We will be in touch to arrange a convenient date and time once your order has been processed.

European Delivery

At present we offer European delivery to Portugal, Spain, France, Denmark, Sweden, Norway, Finland, Belguim, Netherlands, Poland and Czech Republic. Any import duties due are the responsibility of the customer, not must dash illustration.

Items are sent via Royal Mail International services and are dispatched within 1 – 3 business days. Business days do not include Saturday, Sunday or Bank Holidays.

International Standard shipping to Europe is advertised by Royal Mail as a 3-5 day service. Due to the current pandemic however there are delays within the system so please take these timescales as a guide only. If you require your order to be tracked please contact me on our contact page before making your purchase.

International Standard (3-5 day delivery)
Orders up to £6Orders £7 – £16Orders £17 – £34Over £35
£1.75 delivery£3.25 delivery£4.25 delivery£5 delivery

International Delivery

International delivery outwith Europe is avaliable to the USA , Canada, Australia and New Zealand. Any import duties due are the responsibility of the customer, not must dash illustration.

Items are sent via Royal Mail International services and are dispatched within 1 – 3 business days. Business days do not include Saturday, Sunday or Bank Holidays.

International Standard shipping is advertised by Royal Mail as a 1 week service. Due to the current pandemic, and at festive times, there are/can be delays within the system so please take these timescales as a guide only. If you require your order to be tracked please contact me on our contact page before making your purchase.

International Standard (1 week delivery)
Orders up to £6Orders £7 – £16Orders £17 – £34Over £35
£2 delivery£4.25 delivery£6 delivery£7 delivery

Import Taxes/Customs/Excise Duties

Please note that must dash illustration are not liable for any import taxes/customs/excise duty placed upon deliveries sent outside the UK. Any fees such as these, if charged, are payable by the customer. Please refer to your the relevant agency within your own country to ascertain if charges are due.

Returns

If your product(s) arrive damaged or faulty please get in touch via our contact page within 7 days of delivery.

If you wish to cancel your order or return your item(s) we abide by the ‘distance selling’ regulations. You must inform us of your wish to cancel or return your order within 14 days of receipt of your item(s). You must then return the item(s) within 14 days of this date in the same condition as they were purchased. Refunds will be processed within 14 days of the receipt date of returned item(s).

Please note that the above does not apply to commissions or any other personalised items as these are non returnable.